Company

Customer Service

“We welcome your calls, your notes and emails.
You’ll find a warm family connection and an outstretched hand of friendship” – Judy Klimek

Call Toll Free: 1-866-954-5338 (LEFT)
customerservice@judyklimek.com

Our reprensetatives are available from 9:00 AM to 6:00 PM P.S.T., Monday through Friday.

SHOPPING ONLINE

Judy Klimek offers complimentary FedEx Ground shipping on all orders. You my also choose FedEx 2ND Day or Standard Overnight for a nominal fee.

As soon as your order ship, you will be provided with a tracking number via email so you can track the status of your shipment on FedEx’s website. You will also find your order detail and tracking information under RECENT WEB ORDERS.

All online shipping, taxes and order totals are in $U.S.

RETURNS & EXCHANGES

We hope you’re absolutely delighted with your purchase, but if for any reason you want to return or exchange anything, simply ship your order back to us including original tags, packaging and in new condition within 30 days of the date your received your order. Please note that we can not return or exchange any custom orders.

Returned or exchanged products should include the original packing and tags and be in the same condition as when it was recived. Used merchadise cannot be returned unless defective.

> Mail
Please contact our customer service toll free at 1-866-954-5338 to request a return label; or ship your product directly to Judy Klimek, Attn: Returns or Exchanges, 5 Technology, Irvine, CA 92618.

> Store
Please return or exchange your store purchases at the store where the product was purchased. If you live out of state please follow the instructions under MAIL.

Please allow up to 10-days to processes your return.

PAYMENT OPTIONS

Judy Klimek accepts the following payment options:
> American Express
> VISA
> MasterCard
> Discover
> Gift Certificates

PRICE ADJUSTMENTS

Prices are subject to change. We offer a one-time (single order) adjustment for items purchased within 7 days of a price adjustment. This excludes temporary special promotions and sales. For questions on adjustments please call 1-(866)-954-5338.

SALES TAX

Sales tax is automatically applied to your Judy Klimek order in accordinance with individual state regulations if your shipping address is in one of the following states:AZ, CA, CO, FL, GA, HI, IL, MA, MD, MN, MO, NC, NJ, NV, NY, PA, TX, VA, WA, or District of Columbia.

ORDER STATUS & HISTORY

We will send you updates regarding the status of your order, including when your item(s) ship, to the email address you provided when ordering. Registered customers, please click Sign in to access web order status and history.

ORDER CANCELATION

You may cancel any order as long as the order status is “in process”. If order status is “shipped”, it cannot be canceled.